Mama’s Care Return and Refund Policy

We aim to ensure your satisfaction with every purchase. Please review our return and refund policy:

Returns

• Eligibility: Only defective or damaged items are eligible for return.
• Return Window: Returns must be initiated within 14 days of delivery.
• Condition: Returned items must be unused and in their original packaging.
• Return Process: Contact our customer service team with your order details and a description of the issue. Upon approval, ship the item back to our designated address.

Refunds

• Refund Eligibility: Refunds will be issued for defective items or items damaged during transit.
• Refund Process: Refunds will be processed within 7 business days after receipt and inspection of the returned item. Refunds will be made to the original payment method.
• Non-Refundable Items: Items purchased on clearance or promotional sales. Items returned without prior approval.
  

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong or defective item shipped).
• For eligible cases, Mama’s Care may reimburse shipping costs or provide a prepaid label.
• For any questions or concerns, please contact our customer support team.